Student Telecounselor

The Student Telecounseling Team is a diverse group of Iowa State undergraduate students that provide excellent customer service to prospective students, families and other key stakeholders of the recruitment process. They are responsible for answering incoming phone calls, chats and text messages as well as making outgoing calls on behalf of a number of recruitment initiatives including, but not limited to, Campus Visits programing, New Student Programs, application generation and completion. 

The Telecounselors are responsible for providing admissions information, answering general questions, and transferring customers to individuals throughout the university. These student leaders are often the first interaction a student or family may have with the university, building positive relationships and sharing their personal experiences with prospective students via phone, online live chat and text messages.

Telecounselors have a strong focus on customer service and the recruitment of new students. As admissions representatives, they work in an interactive and high-energy work environment to promote Iowa State. Telecounselors are continuously learning and gaining experience to help develop their leadership skills.

A successful Telecounselor will have passion for Iowa State, find joy in helping others, possess excellent communication skills, the ability to work with a team, and learn new things at a fast pace.

  • Must be a registered undergraduate student at Iowa State
  • Able to work a minimum of 10 hours a week
    • Maximum of 20 hours when classes are in session
    • Up to 30–40 hours available during breaks and summer
  • Hours of Operation when classes are in session:
    • Sunday: 11:00 am – 8:00 pm
    • Monday – Friday: 8:00 am – 8:00 pm
  • Hours of Operation over breaks (not required but encouraged if available):
    • Monday – Friday: 7:30 am – 6:00 pm
  • Can commit at least 2 terms (fall, spring, summer) on staff
  • Have at least a 2.5 GPA upon hiring, maintain during employment
  • Eligibility for work-study strongly preferred (candidates without will still be considered)
  • $10 per hour
  • Eligible for a raise every two semesters, based on performance and evaluation
  • The Telecounselor supervising team is looking for candidates with the following skills & experiences:
    • Providing high quality customer service over the phone, in person or virtually
    • Passion for Iowa State and helping others
    • Knowledge of Iowa State and the college admissions process
    • Utilizing multiple technology platforms simultaneously
  • Successful Telecounselors will…
    • Have a growth mindset
    • Be receptive to constructive feedback and help from peers in a team setting
    • Be an adaptable, patient, collaborative and resourceful team player
    • Have strong oral and written communication skills to facilitate excellent customer service
    • Have strong problem solving and critical thinking skills
    • Be fast learners who are comfortable working in fast paced environments

For more information or if you have questions about the Admissions Call Center or the student telecounseling position, contact us.

 
  • Please fill out our online telecounselor application
  • Submit an updated resume, unofficial transcripts, and a copy of your class schedule for next semester (if available) to us via email.