Online Application Frequently Asked Questions

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To use the FAQ, click on the question you would like answered. The answer will display below the question (close the answer by re-clicking same question).

Account issues

  1. I can't remember my account username
  2. I forgot my password
  3. My password reset link doesn't work

    The password recovery reset link that you receive after successfully answering your secret question is valid for one use or 24 hours from the time it was generated.

    If the password reset email you are trying to use is older than 24 hours or you have already clicked the link in the email, you will need to complete the password recovery form again.

  4. I forgot the answer to my secret question
  5. I didn't receive an e-mail about my username or password retrieval, what I should do?
  6. How do I create an account?

Form Issues

  1. The term of entry I want is not available.
  2. I received a 'required field' error message.
  3. How can I make changes to a form that I've submitted?

Payment Issues

  1. I cannot pay my application fee online using a credit card, what I should do?
  2. I get invalid card number message, how I can continue?
  3. I get card is expired message, what I should do?
  4. My card is being declined, how can I pay my application fee?