Online Application Frequently Asked Questions

For additional information, please refer to the Directions and Information page.

To use the FAQ, click on the question you would like answered. The answer will display below the question (close the answer by re-clicking same question).

Account issues

  1. I can't remember my account username
  2. I forgot my password
  3. My password reset link doesn't work
  4. I forgot the answer to my secret question
  5. I didn't receive an e-mail about my username or password retrieval, what I should do?
  6. How do I create an account?

Form Issues

  1. The term of entry I want is not available.
  2. I received a 'required field' error message.
  3. How can I make changes to a form that I've submitted?

Payment Issues

  1. I cannot pay my application fee online using a credit card, what I should do?
  2. I get invalid card number message, how I can continue?
  3. I get card is expired message, what I should do?

    The card could be expired, please contact your card issuer for help. You can try to pay online with another card or you may elect to print your application, pay using a check and submit it via mail to the Office of Admissions.

  4. My card is being declined, how can I pay my application fee?